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This section of the web portal provides users with answers on relevant questions in the field of eGovernance. Some questions and actions have been prefabricated as examples as to what the users can expect when submitting a question.
If you wish to add a question please scroll down to the bottom of the page and fill in the
form. All questions will be displayed on the page and in this manner the users will help us create this section of the web portal. Our team and our network of experts will provide an answer or an action to the question you submit in due time.
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1. What is the eGovernment Online Availability indicator? |
According to Eurostat the indicator shows the percentage of the 20 basic services which are fully available online, i.e. for which it is possible to carry out full electronic case handling. For example if in a country 13 of the 20 services were measured as being 100% available on-line and one service was not relevant (e.g. does not exist), the indicator is 13/19 which is 68.4%. Measurement is based on a sample of URLs of public web sites agreed with Member States as relevant for each service (see Eurostat).
The list of 20 basic services is divided into two parts;
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Services available to citizens include:
1. Income tax
2. Job search
3. Social Security Benefits
4. Personal Documents
5. Car Registration
6. Application for Building Permission
7. Declaration to the Police
8. Public Libraries
9. Birth and Marriage Certificates
10. Enrolment in Higher Education
11. Announcement of Moving
12. Health-related Services
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and services available to business:
1. Social Contribution for Employees
2. Corporate Tax
3. VAT
4. Registration of a New Company
5. Submission of Data to the Statistical Office
6. Custom Declaration
7. Environment-related Permits
8. Public Procurement
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Source: Europe’s Information Society Thematic Portal | | 2. What is the eGovernment usage by individuals indicator? | According to Eurostat it shows the percentage of individuals aged 16 to 74 who have used the Internet, in the last 3 months, for interaction with public authorities (i.e. having used the Internet for one or more of the following activities: obtaining information from public authorities web sites, downloading official forms, sending filled in forms) (see Eurostat). | 3. Why is there a noticeable discrepancy in different broadband penetration indexes? | Analyses of broadband penetration are conducted using a multitude of different methodologies. The most common discrepancy arises when broadband penetration is measured per population or per household. For example the broadband penetration statistics provided by the European Commission and the Organization for Economic Co-operation and Development (OECD) are based on population data (usually per 100 inhabitants), while many private sector analyses usually take into account household data (as a percentage of households), as it is in their view more reliable and more exact (see Strategy Analytics). Even different international organizations and supranational institutions like the European Union and the OECD use different approaches to analyze broadband penetration. Additionally, the year the measurement was made must also be taken into account, as yearly statistical data can very significantly, because of recently increased ICT development in some countries. As a consequence the different data can vary significantly. For example broadband penetration rates for Austria (member of OECD and EU) for the year 2008 are as following:
OECD (2008; using per 100 inhabitants approach): 21,6 %
European Commission (2008; using per 100 inhabitants approach): 20,8%
Private company Strategy Analytics (2008; using per household approach): 50% |
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